1. FULFILLMENT TIMES: CURRENTLY ESTIMATED 7-10 BUSINESS DAYS. EACH ITEM IS MADE JUST FOR YOU. OUR CUT OFF DATE FOR ORDERS TO ARRIVE BEFORE CHRISTMAS IS DEC 3RD.

2. SHIPPING:  WE DO NOT EMPLOY THE USPS, FED-EX, UPS OR DHL PLEASE DO NOT ASK US TO CALL THEM TO FIND OUT WHEN YOUR ORDER IS ARRIVING WHILE IT IS IN TRANSIT. WE ARE NOT RESPONSIBLE FOR SHIPPING DELAYS ONCE THE ORDER HAS LEFT OUR FACILITY.

3. TRACKING INFORMATION: ONCE YOUR ORDER IS PACKAGED AND SHIPPED A NOTIFCATIION WILL BE SENT TO THE EMAIL OR PHONE NUMBER YOU PUT ON FILE WHILE PLACING YOUR ORDER. IF YOU DID NOT RECEIVE A NOTIFICATION & NEED YOUR TRACKING INFO WE CAN GLADY PROVIDE. IF YOU ORDERED MULTIPLE ITEMS YOU MAY RECEIVE SEPARTE PACKAGES & TRACKING ALERTS. 

4. RETURNS: FUNERAL BOSS INC. WILL NOT ACCEPT WORN OR USED ITEMS. UN-WORN OR UN-USED ITEMS CAN BE RETURNED WITHIN 30 DAYS FOR AN EQUAL EXCHANGE OR STORE CREDIT AFTER INSPECTED AND APPROVED.

5.  DAMANGED GOODS: IF AN ITEM ARRIVES DAMAGED OR THERE IS AN ISSUE WITH THE QUALITY OF PRINT WE CAN REPLACE AT NO COST TO YOU. DO NOT CONTACT US TO REPLACE AN ITEM YOU HAVE HAD FOR OVER 30 DAYS. PLEASE SEND PHOTOS TO EXPEDITE PROCESS. 

6. GIFT CARDS: FOR PURCHASES MADE WITH GIFT CARDS THAT ARE CANCELLED OR RETURNED, THE AMOUNT APPROVED WILL BE CREDITED BACK TO THE GIFT CARD, NO CASH OR CREDIT CARD REFUNDS. 

7. KAREN FREE ZONE: WE ARE A SMALL BUT MIGHTY TEAM AND WORK REALLY HARD TO GET BACK TO YOUR EMAILS/MESSAGES ASAP. PLEASE HAVE PATIENCE, NO NEED FOR RUDE EMAILS/MESSAGES. YOUR SATIFICATION IS OUR PRIORITY & WE WILL DO OUR VERY BEST TO MAKE SURE YOU ARE HAPPY WITH YOUR ORDER.

KAREN DEFINITION